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Warranty

ABC Products Limited Warranty

  1. Warranty is limited to the original purchaser of the furniture and must have original copy of sales receipt.
  2. Merchandise sold “as is” is not covered by our limited warranty.
  3. Warranty covers against defective material or workmanship and does not cover damage resulting from any accident, misuse, or normal wear and tear.
  4. This warranty starts with the date of delivery and is good for the time periods and terms and conditions stated below:
    • All MECHANISMS, WOOD FRAMES, AND FRAME PARTS on dining sets, china cabinets, bedroom groups, sofa sleepers, sofas, chairs, and recliners are warranted against defective material or workmanship for a period of ONE (1) YEAR.
    • COMPONENTS such as springs, zippers, padding, and filling materials are warranted for a period of ONE (1) YEAR.
    • CHROME AND BRASS FINISH is warranted for a period of ONE (1) YEAR.
    • LEATHER AND FABRIC is warranted for a period of NINETY (90) DAYS or as warranted by product manufacturer. FIVE (5) YEARS for OMNIA.
    • MATTRESS AND FOUNDATION is warranted for period of TEN (10) YEARS or as warranted by product manufacturer.
    • GLASS, MIRRORS, AND MARBLES and others not mentioned in above sub-paragraphs are NOT WARRANTED after item has been received in good condition.
    • COMMERCIAL USE: No warranty is offered for products purchased and/or used for commercial use.

Exception to this warranty is merchandise with special manufacturer’s warranty, which may include additional coverage or years of warranty against defective material, parts and/or workmanship. Your merchandise will have a warranty tag.

 

Procedure For Warranty Claims

  1. Customer must promptly notify ABC Products and explain the defective material or workmanship of the merchandise before warranty expiration date. ABC Products may ask you to contact the manufacturer directly if that is the manufacturer’s procedure for accepting claims.

  2. Customer must show written proof of purchase and date of purchase.

  3. If ABC Products determines that the defect is warranted, ABC Products or product manufacturer will repair or replace the defective parts or item. No furniture covered by the warranty will be replaced if, in our opinion, we determine that is is repairable. If a product cannot be repaired, and replacement is unavailable from the manufacturer, then the customer will be given a full credit towards a reselection.